Exchanges & Returns

 

Please note all Return & Exchange requests will only be taken through Return/Exchange Page given on the website , we will not entertain WhatsApp, Emails or Instagram Messages.

Link to Returns/Exchange Page - Click Here
 

Returns:

  • We accept returns within 7 days of delivery.
  • To be eligible for a return products must be returned in the same condition as shipped.
    • The item must be in its original condition, unused, unwashed, and with all tags and labels intact.
    • If the products are returned in poor condition or have clearly been worn, a refund will not be provided.
    • Please note if the Yellow Tag loop is broken then no return or exchange will be allowed.
    • Please note all Returns & Exchanges are final and no further return or exchange is allowed on that order. 
  • We do not accept returns or exchanges for products that are on Sale or discounted.
  • Reverse pick-up services are subject to availability.
    • Pick-up will be attempted twice.
    • If the courier company is unable to pick up the shipment, you will need to send the shipment back to our company address at your own expense.
    • Reverse pick-up is subject to the availability of the service in your area pin code.
  • Refunds:
    • Refunds and bank transfers are only applicable for Prepaid orders and online payments made on our website.
    • Allow 7 days for the return to be processed and the amount to be reflected in your bank account.
    • Payments made with the COD option will only receive store credit worth the same as your order value after deductions, valid for 1 year from the date of issuance. No refund will be provided.
    • For All COD Orders store credit will be provided within 5 working days from the day of the return pick-up, sent to your registered email address.
  • Deductions 
    • A shipping charge of ₹100 will be deducted for each product from all Return & RTO orders.
    • All Exchange orders will attract a shipping charge of ₹100.
    • Shipping Charges are Non-Refundable.
  • Cancellations 
    • Cancellations are only possible until the order has been dispatched from our warehouse.
    • No Cancellations will be entertained after the product has been Shipped.
  • For any issues:
    • Contact our Customer Support on +917003682445
    • Timings - Monday to Saturday, 10 am to 6 pm.
    • Email us at support@napstory.in
    • We do not resolve customer queries on WhatsApp
  • Damages and issues
  • Please inspect your order upon reception and contact us on +917003682445 within 24hrs if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • In the unlikely event that an item is missing from your package, you must provide a Package Opening Video as proof to raise a claim.
  • The video should clearly show the package being sealed and the contents within. As we ship exclusively through Bluedart & Delhivery, the chances of missing items are negligible. However, the Package Opening Video is mandatory to process any such claims.